Return & Refund Policy

Last updated: 14 September 2026

We pack every jar and pouch carefully so it reaches you fresh and intact. Because our pickles, chutneys, murabbas and seeds are food products, we only accept returns when a product arrives defective, and the problem must be reported within 3 days of receiving your order.

1. Check your parcel at delivery

All orders are Cash on Delivery, and you can open and check your parcel before paying the rider. If the parcel is visibly damaged or leaking, please tell the rider and contact us straight away on WhatsApp.

2. What counts as a defect

  • A jar or pouch that arrives broken, cracked, torn or leaking
  • A seal that is broken or missing when the parcel arrives
  • Product that is spoiled on arrival (for example mould, fungus or a bad smell)
  • A product that is past its expiry date on arrival
  • A wrong or missing item compared with your order

3. What we cannot accept

  • Change of mind, or not liking the taste, spice level or texture
  • Products that have been opened and used without a defect
  • Problems reported more than 3 days after you received the order
  • Damage caused after delivery, for example by incorrect storage, heat, or using a wet spoon
  • Claims without the photos or video described below

4. How to report a defect (within 3 days)

  1. WhatsApp us on 0313-3255557 or call 0337-3255557 within 3 days of receiving your parcel.
  2. Share your order number and the name and phone number used for the order.
  3. Send clear photos or a short video of the defect, the product label and the outer packaging. An unboxing video helps us resolve things faster.
  4. Keep the product and its packaging until we have reviewed your request.

5. What happens next

  • We review your request and reply on WhatsApp, usually within 1–2 working days.
  • If the defect is confirmed, you can choose a free replacement of the same product or a refund for the defective item.
  • If we need the product back, we will arrange collection at no cost to you.
  • Refunds are sent by bank transfer, JazzCash or Easypaisa within 7 working days after approval. For a wrong or missing item we also refund the delivery charge you paid for that order.

6. Cancellations

You can cancel an order free of charge before it is dispatched by messaging us on WhatsApp. Once an order has been handed to the courier it cannot be cancelled, but you can still check it at delivery as described above.

7. Contact us

WhatsApp: 0313-3255557
Call: 0337-3255557
Email: support@zouqfoods.pk
Zouq Warehouse, near Faysal Bank, Wagha Gate, Shikarpur